Ô        Workplace Stress and Welfare         

Award Winner for Operational Excellence

 

  Checkout CCa2z the Call Centre e@cyclopedia

 

 

 

 

 

It is no coincidence that in tandem with the growth of the industry, we are experiencing an acute shortage of call centre management skills and an increase in workplace stress, both leading to low levels of customer and employee dissatisfaction.

Stress

Stress is one of the biggest indirect cost factors your call centre may have to deal with - it materialises itself through increased sickness and attrition, brought about by amongst other things:

Overbearing management styles due to skill shortages
Great reliance upon quantitative data to manage performance
No quality management processes to support call handling
Limited breaks and time away from screen work
Poor job design
High occupancy levels due to poor ratio of staff to calls & trunks - leading to
High occupancy level per hour
Limited time for training & development
High level of complaint calls
Poor internal communication

Let priTel de-stress your call centre and support you with;

Identifying stress levels through audit and assessment
Designing a blue print for your call centre to reduce stress levels
Implementation of the design

If low morale is a feature of your call centre, then call the call centre doctor.

Call Centre Welfare

Don't fall foul of regulation - ensure your display screen equipment assessments are up to date.

priTel can support you with;

Display screen equipment training 
Display screen equipment assessment

Determine your call centre occupancy levels with route cause identification

Call the Call Centre Doctor

Checkout CCa2z the Call Centre e@cyclopedia

Ó Copyright priTel business Ltd 2000.  All rights reserved.

Ô

 

  

 

see - Delivering Call Centre Operational Excellence & Best Practice  - programme content now!

priTel Services

Human Resources Call Centre Culture  Recruitment & Selection Workplace Stress/welfare Operational Efficiency Quality Management        Key Performance Indicators Resource Planning Outsourcing of Call Handling Operational Training Technology Selection Project Management

RECRUITMENT SERVICE we offer the complete range of services for our clients

see client testimonials now!