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"if you are looking for a no nonsense approach to either starting or restructuring your customer contact centre or customer contact strategy, talk to someone like priTel - but if you prefer colour PowerPoint slides and long meetings to arrive at your solution, you are better going to a big brand name firm" Deepak Chopra Vice President, IT & Finance, Europe, Africa & Middle East "In this age of overbearing call centre statistics, priTel conveyed to us the gentle art of call centre measures" Moira Billett Call Centre Team Manager "Spot on...............clear introduction to the main levers of call centre management" John Stroud Call Centre Resource Planner
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" A must for every contact centre professional.... ......having been on most contact centre seminars, I have never encountered or been presented with a model or program that is so precise, thorough and clear about contact centre best practices and fundamentals" Régine Planchette "priTel will confront you with the practical realities of the challenge you will face and will force senior management 'sponsors' of call centre creation projects to recognise the leadership commitment that they have to make. This can be uncomfortable but change management is not something that only happens to those lower down the organisation" David Denney Vice President, Human Resources
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"Our customer contact centre project just grew and grew to a point where we needed someone to translate our vision of a responsive, customer driven organisation into something real and manageable. We also had to build the new culture and get the right people into the right jobs. Oh! - and we also needed a lot of sensible pragmatic advice about contact centre processes and procedures...........priTel helped us do all of the above and also managed to become valued and respected members of the team" Doreen Barbour HR Change Manager "priTel brought our organisation a quality model for processes and people management that no other consultancy was able to deliver. It is a model we will be proud to export to our other European organisations" Klaus Schramm Vice President, European Operations
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