Ô           About priTel Recruitment            

Award Winner for Operational Excellence

 

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We know how difficult it is becoming to recruit the right calibre of management, in an industry, which is running faster and faster than the skill set behind it.

From our own experience, we have discovered there are any number of recruitment agencies in the market, but many just lack the call centre know-how - we know, as we have previously engaged their services.

No body knows call centres like priTel, we have set the standard for operational excellence.

priTel have considerable experience in the recruitment and selection of call centre staff at all levels - so whether you are looking to make appointments at:

Director level

Call Centre Manager

Team Manager/Leader (supervisor)

Team Coach

Resource Planners/Analysts

Frontline staff

priTel have a bespoke solution for you

If you are looking for a temporary management solution, then consider our

Interim management placements

Management Level

We at priTel, have set the standards which means we have also set the standards for our selection criteria. 

We drill down to four levels;

Competency level 

Skill level

Call centre experience 

Call centre know-how level

Our search and selection methods have proved highly successful in this field.  We also solicit CVs, for which both the CV and candidate are rigorously screened. 

Staff Level

We also cater for volume front line recruitment, showing the same care with selection, as if we were recruiting only one front line agent. Our approach is based on assessment at:

Competency level 

Tele-skill level

Interim Management Placements

Many organisations are now considering interim managers both for temporary and permanent vacancies. Temporary could be to cover a whole host of reasons;

Maternity leave/sabbatical

During the period of a permanent search

or just to bring in a skill set for a short term, from one week upwards - the benefits are obvious;

An experienced individual bringing in new blood

No addition to your fixed costs

What do we do?

As much as you would like us to do, is the simple answer - from;

Advertising

Identifying & designing selection criteria

Candidate assessment  through assessment centres

Competencies

Skills

Tele-skills

Psychometric testing

Final interview

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Management Level

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Interim Management Placements 

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