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Awards for Operational Excellence
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Outstanding Individual of the Year 1998 –
Utility Industry Achievement
Awards (FINALIST)
The Utility Industry Achievement Awards celebrate excellence and best practice in the industry. The awards involve 150 submissions from covering the electricity, gas, telecomms and water industries
"The utilities industry is undergoing huge change at the moment, with deregulation, increasing competition and the resultant restructuring. Utility companies, their shareholders and management teams, are increasingly demanding results far above the average. That calls for people who are also far above the average: for people who are truly outstanding – this award reflects and recognises these facts of business life in the world of utilities." Utility Week
Communication Centre Excellence 1998 - Utility Industry Achievement Awards (FINALIST)
Communication Centre Excellence 1999 -
Utility Industry Achievement
Awards (FINALIST)
"From the luxury of monopoly, intense competition is now a reality for utility companies. Customers are realising they now have a choice when it comes to the provision of their utilities and are exercising their power. The utilities have quickly understood that building a relationship with their end user is of paramount importance to retaining their business. Utility companies need to develop their brands and reinforce their appeal through excellence in customer service." Utility Week
Call Centre Manager of the Year 1999
– Call Centre Management
Association (FINALIST)
"The Call Centre Management Association’s award is designed to recognise outstanding achievement in the field of call centre management in the UK. This is an award which duly recognises the professionalism of call centre management" CCMA
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