Checkout CCa2z the Call Centre e@cyclopedia
Welcome to the priTel business website
As customer behaviour, preferences, and buying habits change, the telephone has grown to become a powerful and profitable business tool. Not all companies are fully harnessing it’s power or getting the best out of their people, are you?
Let our considerable experience in this sector, support your business goals. As the call centre market continues to grow at a rapid pace, more and more companies are looking to consultancies with a good pedigree in operational practice.
priTel provide advice to clients on strategy, operations management, IT and human resource issues. priTel prides itself in providing solutions, which will deliver operational excellence and quality - an award winner for operational excellence and best practice.
Our primary goal is to ensure that your vital customer interphase, your contact centre, is operating at the highest level of efficiency, whilst delivering customer and employee satisfaction.
We deliver improved productivity and performance through our in depth understanding of call centres and the interaction of;
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People |
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Performance |
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Culture |
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Processes |
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Systems |
Many call centres fail to deliver because of their failure to reconfigure or focus on the process, management, people practices or quality.
priTel’s award winning managing director, Prit Ahluwalia, has served as a member of the editorial advisory board of Call Centre Focus, Europe’s premier call centre magazine, and has been a member of industry bodies, the Call Centre Management Association and the Call Centre Association. ………priTel means best practice.
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Managing and improving call centres requires specialised knowledge and skills to make the appropriate return on investment.
It is no coincidence that in tandem with the growth of the industry, we are experiencing an acute shortage of call centre management skills and an increase in workplace stress, both leading to high levels of customer and employee dissatisfaction.
priTel provide a whole range of services, designed with only operational excellence and best practice in mind. Whether you are considering implementing, consolidating, expanding your call centre operation or even reviewing current performance, priTel can support you to;
| Improve the efficiency of your operation |
| Improve the best practice knowledge and skills of your staff to deliver operational excellence |
| Improve the morale, health, welfare and stress levels of employees |
| Install benchmark quality management processes |
all leading to the
| Improvement of your customer service and efficiency |
| Increase in customer and employee satisfaction levels |
| Increase in the value of your customer base |
| Increased sales and revenue |
| Reduction in churn - customer turnover |
| Reduction in unit costs |
priTel is committed to improving the knowledge, standards and welfare in today’s call centres.
Checkout CCa2z the Call Centre e@cyclopedia
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priTel Services
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RECRUITMENT SERVICE we offer the complete range of services for our clients